Refund policy

This policy applies to purchases from Prodigy Property Management Inc., doing business as Prodigy Host Academy ("PHA" or "Company"). It should be read together with our Terms of Service and the program agreement you sign before enrolling.

Your program agreement comes first

Before you pay for the program, you receive a written program agreement that sets out the fees, payment schedule, and cancellation terms for your enrolment. Please read it carefully before signing. If the program agreement and this page differ, the program agreement governs.

All sales are final

Unless your program agreement says otherwise or the law requires it, all purchases are final once payment is received, and PHA does not offer refunds. This includes payments already made under a payment plan.

Payment plans

If you chose a payment plan, the remaining instalments stay due on the agreed schedule, as set out in your program agreement. Missed payments may lead to your access being paused until the account is brought up to date.

Billing questions and disputes

If you believe you have been charged incorrectly, email support@prodigyhostacademy.com with the subject line "Billing" within 30 days of the charge. Include your name, the date and amount of the charge, and any supporting details. We'll review it and reply in writing. Please contact us before disputing a charge with your bank, as most billing issues can be resolved directly and faster.

Third-party financing

If you paid through a third-party financing provider, your agreement with that provider also applies, and we'll tell you which steps are involved.

Your rights under the law

Nothing in this policy limits any rights you have under consumer protection law that cannot be waived.